FAQ
Frequently Asked Questions
Ordering and payment
How do I place an order?
Browse by category or use search, add items to your cart, and checkout securely. You'll receive an order confirmation by email immediately.
What payment methods do you accept?
All major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us within 24 hours and we'll do our best. Once shipped, you can still return it under our 30-day guarantee.
Shipping
How long does shipping take?
Standard worldwide shipping is 3 to 9 business days after a processing time of 1 business day. You'll receive a tracking number within 48 hours of placing your order.
Do you ship to my country?
We ship to 45+ countries, free of charge. If checkout accepts your address, we ship there.
Will I pay customs or import fees?
In most regions, no — our shipping partners pre-pay duties. In a few cases, fees may apply at delivery. Reach out if you're unsure.
Returns and refunds
What is your return policy?
30 days from delivery. Return anything, including sale and discounted items, for a full refund of the purchase price. Email support and we will send you return instructions and the return address. Return shipping is paid by you unless the item is faulty or we sent the wrong thing, in which case we cover it. We do not currently issue prepaid return labels.
How long do refunds take?
Once we receive and inspect the return, your refund is processed within 5 to 7 business days. Depending on your bank, the credit can take a further 3 to 10 business days to appear on your statement.
Products
Where do your products come from?
We work directly with manufacturers to develop and source every product. Cutting out the distribution chain means tighter quality control and fairer prices.
How do I choose the right product?
Every product page details what it's designed for and who benefits most. Still unsure? Contact us — we'll point you in the right direction within a business day.
Support
How can I contact customer support?
Use the contact form, or email us at hello@castivaro.com. We reply within one business day, often much sooner.
How many customers have you served?
Over 18,400 customers across 45+ countries, with 4,247 verified reviews averaging 4.8 out of 5.